Insights From

Luca Cian

Word of Mouth vs. Word of Machine: Marketers, AI and the Customer Experience

What is the word-of-machine effect? Professor Luca Cian writes for Harvard Business Review (TAG) on his recent research highlighting when people prefer AI recommendations over human ones.

Dynamic Signs for the Times: Prevent Injury and Engage Customers

Darden Professor Luca Cian’s research shows that when a static image implies movement, it’s more likely make an observer inclined to act.

Positioning Your Positioning: High Rationality and Low Emotion

Vertical position matters in marketing communications. Recent research shows a new finding about verticality: Deciding whether to place promotional content higher or lower is especially important when the appeal of a product — from sports cars, food items and health care products to any number of tangible or intangible