Edward D. Hess

Darden Professor Ed Hess believes that “we are on the cusp of a Smart Machine Age that could transform how most businesses are staffed, operated and managed.” Hess believes that most businesses of the future will be staffed by some combination of people and smart machines, with people doing those things that technology cannot do well.

You do not need to be a rocket scientist to figure out that the pace of business change continues to accelerate and that technology is a big driver. Well, buckle your seat belts, because on the horizon are cost-effective robots and smart machines powered by artificial intelligence.