Insights From

Jared D. Harris

Keys to Small Business Resilience in Uncertain Times

Faced with limited customer flow, forced shut down of operations and a looming economic recession, the uncertainty of the COVID-19 pandemic leaves small-business owners to make decisions with little idea of what the future may hold. What lessons can they take from the success and resiliency of businesses that have survived crises in the past?

Benchmarking Competitive Performance

Darden Professor Jared D. Harris’ research took a close look at the underpinnings of that question to determine what kinds of performance feedback managers pay attention to and how they pay attention to it.