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In the latest episode of Office Hours, UVA Darden Professor Pnina Feldman explores her passion for service operations and a new case that asks students to confront a familiar restaurant dilemma: balancing dine-in experience with delivery demand.

UVA Darden Professor and Interim Dean Mike Lenox says an AI bubble is already forming, but that’s a normal phase of technological disruption. As with past booms, a shakeout is likely, separating hype-driven firms from those with durable capabilities and real competitive advantage.

The fourth season of Good Disruption kicks off with a mini course on disruptive innovation. What is it and what are the markers of a major technological shift?

Tiago Ratinho is an Associate Professor of Innovation and Entrepreneurship and Academic Director at IÉSEG School of Management in Paris, France. Since 2023, he has also served as a Visiting Research Professor at the University of Virginia Darden School of Business.

Professor Feldman's research focuses on how digital technologies affects operations strategy with emphasis on services, platforms, pricing, and consumer engagement. She incorporates economic (game-theoretic) models as well as data-driven tools in operational settings.

A new era of workplace learning is taking shape, says Anne Trumbore, Chief Digital Learning Officer for the Sands Institute for Lifelong Learning. To stay competitive, employers and universities must rethink outdated structures, collaborate on new models and build systems that support continuous, human-centered learning.

Fox News and CNN reach millions daily, but Fox exerts a far greater influence on people’s beliefs and behaviors. Why is that? New research from UVA Darden’s Ray Charles “Chuck” Howard suggests Fox’s persuasive power may lie in its selective use of fear-based language.

Arthur Delarue is an Assistant Professor at the Darden School of Business. His research focuses on marketplace analytics and public sector operations. On the marketplace side, he is interested in data-driven decision-making, including experimentation and pricing.

UVA Darden assistant professor Arthur Delarue’s research reveals how San Francisco Unified School District used optimization tools to redesign school start times, saving more than $5 million in transportation costs. The study will appear in Management Science.