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The Power of an Idea Meritocracy

A commonly held belief in the corporate world is that most organizations as operated today will be unsustainable in a world of ever-advancing smart technology. To remain viable, most organizations will have to achieve not only higher-level technological capabilities, but also higher-level human cognitive and emotional performance. To do that organizations will have to overcome challenges at... CONTINUE READING

Customer Service and Bias: Starbucks Takes Stock

On 12 April 2018, two men were arrested at a Starbucks in Philadelphia. The men were black and had refused to make a purchase, instead sitting at a table. After refusing to leave, they were arrested on suspicion of trespassing, and video shows the man who later attempted to join them for a meeting asking police what it was the men did to warrant the handcuffs, as well as calling the incident... CONTINUE READING

Post-Strategy: 4 Keys to Executional Excellence

Scott Snell, a professor of strategic leadership and management at Darden, unexpectedly acknowledges the limits of his specialty: “Strategy often doesn’t differentiate top vs. bottom quartile firms.” In fact, there is often very little difference between the strategies of organizations in any sector; any competitive advantage is transitory. Thus, the key differentiator between bottom and... CONTINUE READING

Crowdfunding: Beyond Financing

In 1997, fans of British rock band Marillion raised $60,000 on the Internet to help finance a tour of North America. It is one of the earliest examples of the power of crowdfunding, in which a large number of investors back a venture with small investments online. The trend began in the late 1990s as a way for musicians and filmmakers to raise capital quickly from fans. Today crowdfunding is a... CONTINUE READING

The Challenge of Raising Water Productivity

The world faces significant water challenges. There is a finite volume of fresh water that is accessible for human use, and we live in a world that has been steadily growing. The global economy is seven times larger than it was in 1960, and the world population is more than twice as large as in 1960. This growth is fed by water-intensive agriculture, and water resources are increasingly strained.... CONTINUE READING

Communicating Through a Crisis: Wells Fargo Circles the Wagons

Since the global financial crisis of 2008, many American banks have dealt with publicity crises and a tarnished public image. Wells Fargo, however, was one banking giant that never required a public bailout and managed to come out of the crisis relatively unscathed, making its self-inflicted phony accounts scandal several years later all the more dramatic. Trouble and Blame Trouble started... CONTINUE READING